Product and Ordering Information
Important Information on Adding Names and Charms to Bracelets
All bracelets with names and/or charms on them are sample pictures. They do not come with that name, number of letters or charms automatically. We only like to charge you for what you want or need and not just charge more for allour bracelets just to cover these extra items or extra letters for everyone. Birthstone dangles are always free if you want them added to your order. Just include that information in one of the comment boxes on the bracelet order page. When ordering, pull down the drop box to the TOTAL number of letters in ALL names. Charm choices are found under Available Charms in the lower left of every page. You can buy a charm there and then fill in the Add to Which Bracelet Box on the charm. If you would like more than one charm on your bracelet, feel free to just add that charm to your order from the available charms pages and put in the bracelet order page that you want both charms on that certain bracelet. We can modify most of the bracelets as well so if you want certain beads omitted or added, just let me know in the bracelet personalization area. Please feel free to contact us with any questions before ordering. Email is the fastest way to get answers.
Information on Beads and Designs
Each bracelet is made with the highest quality beads and findings. Our name and word bracelets feature 5.5mm or 4.5mm sterling silver letter cubes unless otherwise stated. All silver charms, beads, and findings are sterling silver unless noted in the description. Gold filled and vermeil are also used in our designs. We use beautiful Swarovski, Chinese, or Czech crystals, cat eye beads, lampwork beads, bali silver, and sterling silver accents and charms and what is used in each bracelet is stated on the bracelet order page. NO Plastic here! We use high quality 49 strand nylon coated professional beading wire. If you would like a bracelet designed custom to meet your style needs, please email us with your request today. We love to make custom pieces for our customers.
Please note that we do not always use the same exact toggle on a bracelet as they are bali toggles and dependent to what is available from Bali, Indonesia. A circle toggle could be "plain" or roped so if you have a strong preference please include that in your bracelet customization. Minor variations in the Bali beads may occur depending on the current stock. Usually there is no change at all but sometimes there may a very slight difference. The overall style and look of the piece should remain the same of course.
We can also add strands later if more children are added to the family. The same goes for Grandmothers bracelets if new birthstones are needed to be added. Just email us for more information on your choices here.
Most bracelets come in a beautiful clear topped tin or organza pouch for gift giving. Other gift boxes and services are available by clicking here.
Shipping Information
We ship first class USPS for only 2.00 in the US and Canada if you select. Please be aware that is a very slow method and is sent with delivery confirmation but nothing will show at track and confirm at www.usps.com until its delivered. It will just show when I printed your label to send out. You can upgrade to Priority Mail with insurance for $5.50 and is what I recommend for fastest delivery. You can also get the free First Class shipping with Insurance at $1.50 per package. Uninsuranced packages are no longer our responsibility once they leave our hands. Please insure.
Rush orders add $20.00. Rush orders must be received by 1pm Eastern time to be shipped out the following day by USPS Express Mail. At this time we can not offer same day shipping.
We try to ship items as soon as possible. Our normal lead time for shipping is within one week of received your order and payment although we try to ship them even sooner if possible. Please allow additional time during the busy holiday and Mothers Day seasons. If you need something by a particular date, please let us know in the notes to designer box and we will do our best to make sure it gets there in time.
Guarantee
We guarantee our items fully. It is important to us that you are completely satisfied with your order. If you are not happy with your order, return it for an exchange or refund (less shipping charges) within 5 days in 'new' condition. If there is a problem with your bracelet related to craftsmanship or quality, we will repair or replace the items free of charge. If you get your bracelet and the sizing is incorrect and it was our error, we will fix it at no charge. If you get the bracelet and the measurement you gave us was wrong we will resize the bracelet for 10.00 per strand. Please email us and we will tell you how to return the item for repair or resizing.
Notice about Polymer Beads
Even though these beautiful beads are baked and glazed if they have pieces protruding from or attached to them they are VERY fragile. I recommend they only be worn for decorative purposes or worn with EXTREME caution and can not insure they will not be broken by your child. Round polymers and ones that are all one piece should stand up fine to everyday use. Please email me with any questions. Thanks
Gift Services
All of our items come in a gift bag that is perfect for gift giving. We can enclose a card at no additional charge and send to your special someone. We also offer extended gift packaging in our gift packaging category.
California Residents
At Kennebug Boutique we recognize the importance of protecting the health and environment of our customers. However, some of the base metal findings, rhinestones, beads, chains, charms and other items sold by our company may contain small amounts of lead, a chemical known to the State of California to cause cancer, birth defects, and other reproductive harm if ingested. We recommend that you wash your hands after handling, and keep all items away from small children and infants.
Effective September 1, 2007 per California Proposition 1681. Any Childrens jewelry containing lead components cannot be retailed in the state of California. I can subsitute other beads in place of the crystals.
Again, be aware that Swarovski and Fire Polished crystal beads contain lead
Crystals are not recommended for children under 5.
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